Puget Sound Coaches Association

ICF Core Competency #11 · Managing Progress and Accountability

Ability to hold attention on what is important for the client, and to leave responsibility with the client to take action.

  1. Clearly requests of the client actions that will move the client toward their stated goals,
  2. Demonstrates follow through by asking the client about those actions that the client committed to during the previous session(s),
  3. Acknowledges the client for what they have done, not done, learned or become aware of since the previous coaching session(s),
  4. Effectively prepares, organizes and reviews with client information obtained during sessions,
  5. Keeps the client on track between sessions by holding attention on the coaching plan and outcomes, agreed-upon courses of action, and topics for future session(s),
  6. Focuses on the coaching plan but is also open to adjusting behaviors and actions based on the coaching process and shifts in direction during sessions,
  7. Is able to move back and forth between the big picture of where the client is heading, setting a context for what is being discussed and where the client wishes to go,
  8. Promotes client's self-discipline and holds the client accountable for what they say they are going to do, for the results of an intended action, or for a specific plan with related time frames,
  9. Develops the client's ability to make decisions, address key concerns, and develop himself/herself (to get feedback, to determine priorities and set the pace of learning, to reflect on and learn from experiences),
  10. Positively confronts the client with the fact that he/she did not take agreed-upon actions

NOTE: Each competency listed has a definition and related behaviors. Behaviors are classified as either those that should always be present and visible in any coaching interaction (in regular font), or those that are called for in certain coaching situations and, therefore, not always visible in any one coaching interaction (in italics).

 

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Last modified: 03/16/08